{"id":18398,"date":"2023-03-28T10:13:29","date_gmt":"2023-03-28T08:13:29","guid":{"rendered":"https:\/\/www.guil-ebike.com\/agence\/?page_id=18398"},"modified":"2025-02-27T14:30:39","modified_gmt":"2025-02-27T13:30:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.guil-ebike.com\/agence\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
In order to ensure that everyone finds themselves in the group that suits them, in terms of pace, level and state of mind, it seemed important to us to define our own vision of each level. This is how we have classified our offer throughout the site<\/p>
In order to ensure that everyone finds themselves in the group that suits them, in terms of pace, level and state of mind, it seemed important to us to define our own vision of each level. This is how we have classified our offer throughout the site<\/p>
All our stays are organised in accommodation that regularly works with cyclists<\/p>
Understanding the expectations of mountain bikers, secure storage space, dedicated space for cleaning and maintenance of the bike, what else ... beer on tap?<\/p>
Beyond that and because of our taste for the arts of the table, we are concerned with the quality of the welcome and the meals. Most of the time, you will sleep with hosts with whom we have built up a relationship of trust and friendship over the years<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
On each trip, we leave with the necessary equipment to take care of or repair our frames (workshop stand, very elaborate toolbox, spare parts box,...).<\/p>
If the repair is important and you are in the Queyras, we can also bring your bike to the shop. As a \"staycation\" customer and because we are also the shop manager, you will have priority at the workshop. A real asset for our structure!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
Yes, of course!<\/p>
The guides who work with us also have a professional liability insurance and are declared as sports educators. Most of them have a BEES in cycling activities, a BEES in mountain guiding + mountain bike qualification, a BPJEPS in mountain biking or a DJEPS in mountain biking.<\/p>
The guides all have a well-stocked repair kit and a first aid kit.<\/p>
In the event of an accident, our guides also have a VHF radio to contact the PGHM team in the mountains more quickly<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
A water point is always available at our partner accommodation providers.<\/p>
In case of breakage, we can provide you with a top-of-the-range ATV<\/p>
When you rent a bike from us, a repair kit (patch, pump, inner tube, tyre changer, multi-tools) is provided. No worries. This is the kind of detail on which we have built our reputation in the small world of ATVs.<\/p> Several factors come into play when assessing the range needed for each ride. The bike, the capacity and age of the battery, the power of the motor, the size and more or less optimal use of the cassette, the frequency of pedalling, the size of the thighs, the size of the stomach...<\/p> Each guide in the team knows how to take each of these factors into account and anticipate battery changes if necessary, modify the route in real time if necessary<\/p> To set a base, our All Mountain and Enduro trips are now (in 2023) designed for a person of 80 Kgs with a 625 WH battery<\/p> Our Discovery Stays are still designed for a person of 80 Kgs with a battery of 500 WH only<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t In order to make the most of certain areas and\/or to transport our luggage, our tours sometimes require a logistical follow-up<\/strong> (Truck + driver).<\/p> You will be transported in an extended 9-seater truck type VIVARO with a specific bicycle trailer with a comb that folds down on the rear wheels to avoid the damage often generated by transport<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t The driver (or the guide if he is also the driver) is responsible for the load.<\/p> As GUIL-EBIKE has a contract with the company, the insurance policy of GUIL-EBIKE would take care of this kind of damage.<\/p> Report, back and forth emails, repairs...<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Yes, we do. We are obliged to check that you are well covered in case of accident during a stay<\/p> GUIL-EBIKE is covered for all its activities by AXA insurance and works with Allianz Voyages for its travel agency activity<\/p> For your part, first check that you are covered by your usual insurance policy. If this is not the case, or simply for peace of mind, you can take out cancellation, repatriation or comprehensive insurance through Mondial Assistance at the time of registration.<\/p> Please note that for cancellations this can be interesting if you do not pay by card.<\/p> Do not hesitate to ask Lucie who will be able to inform you about these subjects in detail<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Yes, that's right.<\/p> You switch to a different calculation method. The rate becomes degressive according to the number of people.<\/p> Most of the time the group rate also means privatisation of the stay. Generally it is from 5 persons that it becomes interesting<\/p> Contact us directly by phone and we will send you a tailor-made quote<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Yes, it has even become a strong point of our organisation within the agency.<\/p> With a solid local knowledge of the Southern Alps and the Italian Piedmont, we are now able to organise an efficient response to the demand for tailor-made holidays and services. You will find on our site a wide range of packaged services, but it is indeed possible to modify the copy to suit your expectations even more.<\/p> You can also privatise a stay if you find yourself with someone who does not ride at the same pace.<\/p> For all these requests, do not hesitate to contact us directly by phone or fill in the contact form<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t
In the event of electronic failure or mechanical breakdown, the Bike Center can be reached at 06 95 07 29 61<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t