Velo & VTT Electrique Queyras Hautes Alpes
GUIL E-BIKE – Quartier Saint Guillaume05600 EYGLIERS– 06 95 07 29 61 is registered in the register of travel and holiday operators under the number IM005180002.
GUIL E-BIKE takes out professional liability insurance with MMA Entreprise SARL SAGA – BP 27 – 69921 OULLINS / RCP MMA 120 162 083.
The financial guarantee is also provided by the MMA group SARL SAGA / Police number 120 162 083
The present terms and conditions of sale governing the sale of trips, packages and tours adhering to the tourism code.
GUIL E BIKE – Quartier Saint Guillaume 05600 EYGLIERS– 06 95 07 29 61 is registered as a tour operator number IM005180002.
GUIL EBIKE has professional business insurance with the MMA Entreprise SARL SAGA – BP 27 – 69921 OULLINS: RCP MMA 120 162 083. They are financially guaranteed by the group MMA Entreprise SARL SAGA – BP 27 – 69921 OULLINS, number 120 162 083
Article L211-2 : What a package holiday consists of :
1) the result of offering two or more operations: transport, accommodation or other tourism services not related to transport or accommodation and represents a significant part of the package;
2) should last for more than twenty-four hours or include an overnight stay;
3) sold or on sale for an all-inclusive price.
The sale or the reservation of a transport ticket is not considered to be a tourism package.
Reproduction of articles R211-3 to R211-13 from the Code du Tourisme
Under the condition that the exclusions stated in the third and fourth paragraphs of article L. 211-7, all offers and all sales of trips/journeys and tours must supply the appropriate documentation which comply with the law defined by this present section.
In the case of the sale of airplane ticket or transport tickets on a regular line, not accompanied by any other services by the the transporter, the seller delivers to the buyer one or more tickets for the totality of the voyage, provided by the transporter or under their responsibility. In the case of transport on demand, the name and address of the transporter, for the account of where they we supplied, must be mentioned.
An invoice which separates the elements of the same tourist package does not substrat the sellers obligations to adhere to the regulations provided in the present section.
The exchange of any information prior to the contract or any contractual conditions made in writing. They can be made by electronic exchange under the condition that they are valid and stated in articles 1369-1 to 1369-11 of the civil code. The sellers name, the business name, the address of the seller as well as their business registration number stated in article L. 141-3 or, if necessary, the name, address and an indication of the registration number of the federation or the union stated in the second paragraph of article R. 211-2.
Before the conclusion of the contract, the seller must communicante to the consumer any information concerning the price, the date and other elements that make up a package trip, journey or tours such as:
1° The destination, the type, characteristics and category of transport used ;
2° The type of accommodation, its geographical location, level of comfort and its main features, its homologation and its tourism classification regulated by its home country;
3° The type of meals provided;
4° A description of the itinerary if it is a tour;
5° The administrative formalities and health measures implemented by the nation or by the citizens of another state member of the E.U or a state agreed under the European economic area notably the passing of borders;
6° Visits, excursions and other services included in the package or available as an optional extra;
7° The minimal and maximum size of the group needed for the journey, tour, trip to take place as well as if the tour, trip, journey has less than the minimal number of participants, the date limit for information for the customer in the case of cancelation of the trip, tour, journey. This date must be no less than 21 days before the departure date.;
8° The total or the percentage of the price to be paid as a deposit when the contract has been concluded as well as a payment calendar;
9° The terms of the changing of prices is stated in the application of the contract in article R. 211-8 ;
10° The conditions of cancelling the contract;
11° The cancellation conditions are defined in article R. 211-9, R. 211-10 and R. 211-11 ;
12° The information concerning the optional subscription of personal insurance which covers the customer in certain cases of cancellation or for costs such as repatriation charges in the event of an accident or illness;
13° When the contract contains a journey using an air transport service, information for each part of the journey is stated in articles R. 211-15 to R. 211-18.
The necessary information that makes the customer engage with the seller, the seller reserves the right to modify certain elements. The seller must, in this case, clearly indicate which elements will be changed and how the modifications will be made. In all cases, the modifications stated in the prerequisite information must be communicated to the seller before the contact is completed.
The contract made between the seller and the buyer must be written, have two copies: one given to the buyer and be signed by both parties. When the contact is completed electronically, it is subject to the articles 1369-1 to 1369-11 in the civil code. The contract must have the following clauses:
1° The name, sellers address, the guarantor and the insurer as well as the name and address of the organiser;
2° The destination or the destinations in the tour and, in the case of tour, the different stages and their dates ;
3° The method, characteristic and type of transport used, the departure and finish dates and place;
4° The type of accommodation, its geographical location, level of comfort and its main features, its homologation and its tourism classification regulated by its home country;
5° The type of meals provided;
6° A description of the itinerary if its a tour;
7° Visits, excursions and other services included in the package or available as an optional extra;
8° The total price of the package as well as an indication of any eventual changes to this invoice stated in article R. 211-8 ;
9° Indicates if there is a place, licence fee, or taxes for certain services, the disembarkment or embarkation in ports or airports, tourist taxes when they are not included in the price of the supplied package.
10° The calendar and the method of payment; the last payment that the buyer makes can not be inferior than 30% of the price of the tour/journey and must be made when they have received the documents required for the tour/journey.
11° The specific conditions demanded by the buyer and accepted by the seller;
12° The methods that the buyer can demand a refund from the seller if the contract is not completed or is unsatisfactory conducted claims must be made with no delay, by any method that permits a delivery receipt for the seller and be addressed to the organiser of the tour/journey and the seller of the tour/journey;
13° The date limit for the buyer to cancel the tour/journey or the seller to cancel due to not enough participants is stated in 7° of article R. 211-4 ;
14° The contactual cancellation conditions;
15° The cancellation conditions provided in articles R. 211-9, R. 211-10 and R. 211-11 ;
16° Any specifications concerning the risks covered and the amount guaranteed by the titular of the insurance contract covering the responsibility of the professional liability insurance of the seller ;
17° Any specifications in the insurance contract concerning cancellation by the buyer (contract number and name of the insurer) also those that concern the assistance contract covering certain risks notably repatriation costs in the event of an accident or illness. In this case the seller must supply the buyer with a document the specifies the risks covered and excluded;
18° The date limit of seller information in the event of the transfer of a contract by the buyer;
19° An agreement to provide to the customer, at least ten days before the departure, the following information:
20° A cancellation clause and a refund without penalties, by the buyer in the event that the obligatory information in 13° article R. 211-4 is not respected;
21° An agreement to supply the buyer with the time required before the start of the trip or tour or journey and the departure and arrival times.
The buyer can pass the contract to another person who satisfies the required conditions to carry out the tour, trip or journey if the contract is not affected in anyway. The original buyer must inform the seller of their decision by any method that has a delivery receipt no later than seven days before the start of the trip. If it is a cruise, it must be within fifteen days. This transfer is not subject in any event by a precondition by the seller.
Article R211-8 :
When the contract contains the possibility of the prices being changed, limitations stated in article L. 211-12, it must state the precise method that this will be calculated, the highest and the lowest price, the price variation and notably the total transport costs and tax if these are different, things that could affect the price of the tour or trip, the part of the price which could be changed, the reference currency when there is a price marked on the contract.
Before the departure of the buyer, when the seller is forced to modify one of the essential elements in the contract and there is a significant price increase they are obliged to inform them in 13° of article R. 211-4, the buyer can, without prejudice claim for damages that they may incur and after being informed by the seller by any method with a delivery receipt:
Either cancel the contract and be refunded immediately any payments already made; or accept the modification or the substituted tour proposed by the seller; an additional clause stating the modifications made must be included in the contract and signed by both parties;
All price decreases resulting from a deduction of the payments not already made by the buyer must be paid by the buyer and, if the payments already made exceed the price of the modified package they must be refunded before the departure date.
In the case stated in article L. 211-14, if, before the departure of the buyer, the seller cancels the trip, journey or tour, they must inform the seller by any method with an delivery receipt; the buyer, without prejudice can claim to the seller for any eventual damages and should be refunded immediately, without any penalties, any payments made, the buyer should receive, in any event, a payment equal to the penalty that would have been made if buyer had cancelled at this date. The present article make no obstacle to the seller if the buyer wilfully accepts a substitute tour, trip or journey proposed by the seller.
If, after the departure of the buyer, the seller cannot supply part of the services included in the contract and it represents a significant part of the total price paid by the buyer, the seller must immediately adhere to the following provisions without prejudice and appeal for any eventual damages :
Either offer the package and replace the services that were proposed and pay any eventual supplementary costs and, if the replacement services which are accepted by the buyer are of an inferior quality the seller must refund the buyer on his return, the difference in price; if the seller cannot propose an alternative service or the alternative is refused by the buyer for good reason, the seller must supply without any additional cost the transport tickets to assure the buyers return journey in conditions that must be judged as the equivalent as the original conditions to the departure point or another agreed place accepted by the two parties. The provisions of the present article are applied in the event that the obligations in the 13° of article R. 211-4 are not respected.
The provisions laid out in articles R. 211-3 to R. 211-11 must be reproduced on the brochures and the trip/tour contracts, proposed by the people mentioned in article L. 211-1.
The buyer cannot benefit from the clause stated in 20° of article R. 211-6 after the service has been supplied.
Before the conclusion of the contract, the representative of GUIL EBIKE will supply each participant of the group a sheet containing the tour details and all of the services that are included, those that are mentioned in article R211-4 below. All of the information is also available on our website.
The creation of all our tour routes is very time consuming and are they are all tested before we propose them on a tour. You risk to be prosecuted if you register or diffuse the GPS route or pass the routes on for free after your tour with us.
The ability level, required to take part on a tour, is stated in the tour details and on our website. When a participant reserves a place on a tour they need to be sure of their ability level and GUIL EBIKE will not be held responsible if during the tour it is discovered that the participants level of fitness or ability is not sufficient to take part in the tour.
GUIL E BIKE reserves the right to refuse a reservation if the participants level is not compatible with the level required for the tour. Our guides also have the right to ask a participant to leave the tour if their ability or physical level is compromising the security of the group. No refunds will be given if this occurs.
The price of the tour is indicated on the tour details for each trip. It is an « all inclusive » price from the start to the end of the tour. It includes various services such as the organisation costs, the guide, transport, accommodation and food. It does not include insurance, personal expenses (drinks, etc…). In the case of our tours abroad, any changes to the exchange rate, the price of transport or other service providers could result in the a change in the cost of the tour if they exceed or are below 5 % or more. For the tours abroad, the prices are calculated by the rate of the dollar with the country that is concerned at the time of the reservation.
For groups or made to measure tours
The price of the tour is based on the number of participants. The price will be changed based on the number of participants up until the day before departure. (in case of cancellations).
We organise outside sports tours which require a good level of fitness. The participant should not have any medical conditions that may pose problem when mountain biking. If you suffer from any illnesses or medical conditions, you must inform the guide at the start of the tour.
Strictly conforming to the regulations, GUIL EBIKE have a professional civil liability insurance. However, it is essential that all participants have an individual civil liability insurance that covers any eventual accident, assistance and repatriation as well as search and rescue. You can choose one of the policies when you reserve or up to 7 days after your reservation has been made.
We will send you a booking registration form which needs to be completed, signed, with the same name that is on your passport or id card. To validate your booking, you are required to make a deposit payment of 30% of the total cost of the tour if the booking is made more than 30 days before the departure date. (100% of the total cost of the tour is required to be paid if the booking is made less than one month before the departure date) You booking is validated once you have received a booking confirmation e-mail from us.
For groups, the group leader must send a list of participants as well as the booking registration form and a deposit of 30%. You will then receive a mail informing you that we have received your details, then an invoice 21 days before the departure once the final number of participants is known.
You must specify your choice of invoice when booking:
All bookings require parental authority and/or the guardian accepts the terms and conditions of sale by marking « with the permission of» on the booking registration form. Before departure a piece of identification, the child’s health records booklet as well as emergency contact details are required. The minor remains the responsibility of their parent or accompanying adult throughout the tour and during any activities they might partake in (hiking, MTB, rafting, snowshoeing, etc…). GUIL E BIKE will not be held responsible if there is a problem with their surveillance.
The person in charge must also authorise in writing GUIL EBIKE to act independently in the event of an accident or emergency hospitalisation. The person in charge will be informed immediately if this occurs.
The insurance assistance covers essentially the cost of the search and rescue, repatriation and medical costs. This may occur, if it is decided to repatriate the client, due to any medical condition/problems. In areas that are hard to reach and far from any medical infrastructure you must accept first aid services from a local organisation. The policy must also cover lost or stolen luggage.
The insurance policy covers you financially in the case of cancellation.
We have selected for you two types of contracts:
Each of these policies must be taken when the booking is made or no more than 7 days after. If you decide to take one of the formulas, the policy details will be sent with your invoice and your contract.
Payment can be made by cheque: order GUIL E BIKE, by bank transfer to GUIL E BIKE or by Paypal on our website.
For a tour to take place a certain number of participants is required, this is mentioned on the tour details. Only GUIL E BIKE can decide whether to run a tour or not if the minimum number of participants is not met.
In the case of a cancellation on our part due to insufficient number of participants, the participants will be notified no later than 21 days before the departure date by e-mail ou telephone. They will also be refunded without having to make a claim.
The weather conditions, and the severity of these, could create a situation that has nothing to do with our willingness to proceed with the tour and could lead to changes to the content of the tour or the route. We authorise our guides to modify or cancel a program in order to maintain the security of the group. If the tour is interrupted/changed by the guide (due to the weather or another reason) GUIL E BIKE will try to find you an alternative option. If the alternative solution doesn’t suit you, you will be refunded for the missed days and any costs incurred. In the case of withdrawal on your part, the cost of your tour will be refunded based on the following: (Individual or group bookings)
21 days or more before departure : No deductions of the cost of the tour
Between 20 and 14 days before departure : Deduction of 35% of the cost of the tour
Between 13 and 7 days before departure : Deduction of 70% of the cost of the tour
Less than 7 jours before departure: Deduction of 100% of the cost of the tour
Any absentees or participants that do not respect the dates, times or meeting points will not receive any type of refund. The same applies to any participant that chooses to drop out of the tour once it has commenced.
CHANGES BEFORE DEPARTURE
Before departure, any changes to the program (dates, times, itinerary, guiding, accommodation, etc.) which may occur if there is an organisational problem or security issue. Each participant will be contacted by e-mail or telephone or letter. If the changes affect an element which is essential to the program, the participant can either cancel the contract or choose to accept the modification and the replacement service proposed by GUIL EBIKE, any supplementary costs will be paid by GUIL EBIKE. If the opposite occurs GUIL E BIKE will try to refund the difference in price between the services that were applied and those that were planned.
GUIL EBIKE can act as a quality intermediary between the client and the service providers (transporters, etc.) Each reserving their own responsibility.
Due to the nature of our tours, each participant must follow the advice and requests given by the guide. They must be aware that they are taking part in a high risk sport often far from medical help.
You have the option of renting a MTB for the tour. You can also provide your own bike. You own bike must be serviced and be in good working order and suitable for the tour. You must have spare parts as well as the list of equipment listed in the tour details. You should also have a suitable bike helmet.
During your tour, your luggage may be transported by different transporters. You must use secure luggage. GUIL E BIKE will not be held responsable in the event of luggage being stolen or damaged. Each participant is responsible for any fragile objects (glasses, electronic equipment, objects of value etc.) Each participant must check that their luggage is present when the transfers are being organised.
INFORMATION TECHNOLOGY & PRIVACY
To help you navigate, our site www.guil-ebike.com, may send cookies to your computer. These cookies register the information concerning your navigation on the site to improve the quality, measure your visits and discover any dysfunctions on our site. The information is stored on the users computer for a year. You can adjust/reject these with your browser settings.
The e-mail address that we ask you to provide, when you fill out any of the online forms, is not shared with any third party (legal or physical person) it is saved and used exclusively by GUIL E BIKE to send newsletters. You can unsubscribe from these on the link provided in each newsletter or by contacting us firstname.lastname@example.org
Any information that you send to us will be used only for the organisation of your tour by GUIL E BIKE.
In compliance with the law n° 78-17, 6 January 1978, modiﬁed in 2000, relating to information technology, files and privacy you have the right to access, change, rectify, erase, or oppose the usage of your personal data. For further information concerning this please contact us at: GUIL E BIKE Quartier Saint Guillaume 05600 EYGLIERS FRANCE
Any claims or disputes need to be sent by registered letter along with any additional written evidence to GUIL E BIKE Quartier Saint Guillaume 05600 EYGLIERS, FRANCE with a delay of no more than 15 working days after the end of your tour. Any unresolved or amicable claims, or judged non legitimate are the exclusive responsibility of the business court in Gap.